Quick verdict
Genuine heavy-duty maintenance software, not pure telematics. Fullbay is repair-shop-management-first (work orders, PM, DOT inspections, parts) so all maintenance facets apply. It has no native GPS/telematics hardware and no built-in fuel-card/fuel-tracking module, so those facets are false. Best fit for commercial heavy-duty repair shops and fleets operating their own diesel shops; a company only wanting vehicle GPS tracking should look elsewhere.
Pricing in practice
Unusually for heavy-duty shop software, Fullbay now publishes tier pricing rather than hiding everything behind a sales call. At the time of writing the site lists three plans on an annual agreement with monthly billing: Basic at $188 per month, Pro at $258 per month and Elite at $318 per month, each including a single full-user license. Additional seats are billed separately — roughly $89, $109 and $119 per user per month up the tiers — and a quote-based Enterprise option sits above them, which is the Custom quote path referenced in our data.
The important part for a maintenance buyer is where the per-user charge lands. Because the platform prices additional full users on top of the base plan, a shop with several service writers and technicians in the system at once should model the real monthly cost with its actual seat count, not the entry figure. Tier gating matters too: Fullbay's AI features, QuickBooks integration and telematics/GPS integrations appear from the Pro tier upward, while advanced parts pricing, the MOTOR Truck Service Guide and Mitchell 1 integrations are Elite-level, and data migration can carry its own cost. Confirm which tier actually contains the parts and estimating tools your bays depend on before signing the annual commitment.
Where Fullbay is strong
Fullbay is repair-shop-management software first, and that shows in how tightly the service order ties the modules together. A single work order carries the whole lifecycle: intake and complaint, technician labor with automatic hour tracking, guided inspection items, parts authorization and ordering, then invoicing. For a diesel shop that lives inside the service order all day, having labor, parts and inspection results build up on one record — instead of being re-keyed across a timeclock, a parts sheet and an invoice — is the core value.
Preventive maintenance and DOT inspection scheduling are the second pillar, and they are genuine maintenance features rather than a GPS afterthought. PM and inspection schedules attach to units so the next service or compliance check surfaces as it comes due, and guided inspection items push technicians through a consistent checklist. Per-unit service history with VIN lookup means the full repair record travels with the asset, which is what an operator running its own diesel shop needs for warranty, resale and repeat-repair analysis.
Parts management is where the platform earns its heavy-duty positioning. You authorize, order, ship and track inventory across multiple shops and even mobile service trucks, so a fleet running field repairs is not blind to what is on each vehicle. Invoicing flows into a QuickBooks integration on the paid tiers, and a customer portal lets outside customers approve work and see status — a real advantage for commercial shops billing third parties. Note the deliberate boundary: Fullbay has no native GPS/telematics hardware and no built-in fuel-card module. Location and telematics data arrive through integrations from the Pro tier up, not from a device Fullbay sells, so this is maintenance software you connect your existing tracking to, not a tracking platform in its own right.
What reviewers say
On its Capterra profile Fullbay holds 4.6 out of 5 across 97 reviews — a solid sample, so the patterns are reasonably reliable. Sub-scores skew high, with customer service and value for money rated slightly above ease of use and features. The recurring praise is about consolidation: reviewers describe work orders, parts and customer tracking living in one place and streamlining the day for both office and technicians, an interface that is straightforward to learn, and responsive phone and email support.
The criticisms are consistent enough to plan around. Reviewers point to an onboarding curve — there is a lot to learn before the system pays off — and to minor UX friction such as extra clicks, timecard adjustments and clunky photo uploads. Report customization draws complaints, and at least one reviewer flagged unexpected charges after a trial without a clear reminder, so read the billing terms carefully. None of these undercut the core maintenance workflow; they are usability and reporting frictions worth probing in a trial at your own shop size.
Who should shortlist Fullbay — and who should not
The clearest fit is a commercial heavy-duty or diesel repair shop — independent truck and trailer service providers — and fleets that run their own in-house maintenance shops. If your day is built around service orders, technician labor tracking, parts authorization and DOT inspections, Fullbay is purpose-built for exactly that motion, and the customer portal makes it especially strong for shops billing outside customers. Multi-location operators and those running mobile repair trucks benefit from cross-shop parts visibility.
It is a weaker match at the extremes. A company whose primary need is live vehicle GPS tracking should look elsewhere first, because the telematics capability here is integration-based, not native hardware — Fullbay sells neither the device nor a fuel-tracking module. Very small shops should price the plan with their true user count and weigh the annual commitment, and light-duty-only fleets may find the diesel-shop framing heavier than they need.
FAQ
Does Fullbay include GPS tracking?
Not natively. It is maintenance-first and does not ship its own GPS/telematics hardware or a fuel-card module. Telematics data comes through integrations available from the Pro tier upward, so you connect whatever tracking device the fleet already runs rather than buying it from Fullbay.
What does it actually cost?
Published plans run $188 (Basic), $258 (Pro) and $318 (Elite) per month, each with one full-user license and additional users billed separately; an Enterprise tier is quote-based. Model your real seat count, since per-user charges are where the true cost lands.
Is it built for truck and trailer shops specifically?
Yes. Fullbay is purpose-built for heavy-duty and diesel truck/trailer repair shops, with a service-order workflow, guided DOT inspections, per-unit history with VIN lookup and cross-shop parts management.
Does it integrate with accounting software?
Yes. A QuickBooks integration is available on the paid tiers, connecting invoicing to your books; reviewers note Fullbay's own reporting is lighter than a dedicated accounting tool, so the integration matters.
External review evidence
Ratings are not blended into an overall score. Software directories such as Capterra collect verified reviews from fleet and maintenance managers, and they weight different things than the vendor's own case studies do.
Capterra ratings above were read directly from the source profile on the check date. G2, Trustpilot and other directory figures are not published here until they can be confirmed on the source page itself, so a single verified number is shown rather than a blended average.
Capabilities to verify
The vendor positions the product around the following workflows. Treat these as demo checkpoints, not proof that every feature is included in every plan.
- Full service/work-order workflow with automatic technician labor-hour tracking
- Preventive maintenance and DOT inspection scheduling with guided inspection items
- Parts management: authorize, order, ship, and track inventory across shops and mobile trucks
- Per-unit service history and asset records with VIN lookup
- Invoicing/billing with QuickBooks integration and customer portal
- Fullbay AI features (Pro and Elite tiers) and real-time reporting
Research strengths and cautions
Potential strengths
- Purpose-built for heavy-duty/diesel repair shops with a deep, guided service-order workflow
- Strong preventive-maintenance, DOT-inspection and parts-inventory capabilities
- Highly rated customer support (4.8/5 for customer service on Capterra) and QuickBooks integration
Questions to resolve
- No native GPS/telematics or fuel tracking, so it is not a substitute for a fleet-tracking platform
- Extra charges for additional users and data migration can raise cost for smaller shops
- Reporting is reported as limited compared with dedicated accounting tools like QuickBooks
Demo checklist
- Set up a preventive-maintenance program on one vehicle by mileage, engine hours and time, then confirm the reminder reaches the right technician when it comes due.
- Complete a mobile inspection (DVIR) with a failed item and watch the defect turn into a work order without re-keying.
- Open a work order, add labor and parts from inventory, close it, and confirm it lands in the vehicle's service history and cost report.
- Import meter or fuel data from a fuel card or telematics integration and check that odometer/engine-hour readings update automatically.
- Request a written quote covering per-vehicle or per-user pricing, asset minimums, annual-billing terms, onboarding and any add-on or integration fees.
Official sources checked
- fullbay.com product page ↗Checked July 17, 2026
- fullbay.com pricing page ↗Checked July 17, 2026
- Capterra profile (rating and review count) ↗Checked July 17, 2026
- Official website ↗Vendor-owned source